These Terms and Conditions set out the basis on which Man with Van Greenwich provides moving, transport, delivery, collection, and related labour services to customers in the UK. By making a booking, confirming a quotation, or allowing us to begin work, you agree to these terms. Please read them carefully before booking any Greenwich van service or any other moving service supplied by us.

These terms apply to domestic and commercial jobs of all sizes, including single-item transport, multi-item collections, flat removals, office moves, and other lawful carriage or handling services. They are designed to clarify expectations for bookings, pricing, cancellations, liability, and compliance with waste law. Nothing in these terms affects your statutory rights as a consumer.

We may update these terms from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

1. Booking Process

Bookings may be requested by phone, email, online form, message, or any other method we make available. A request for a quote does not create a binding contract. A booking becomes confirmed only when we accept the job, provide a quotation or estimated price, and you agree to proceed. In some cases, we may ask for additional information before accepting the job, such as access details, item sizes, parking restrictions, collection points, delivery points, or whether dismantling, packing, or waiting time may be required.

When you book Man with Van Greenwich, you confirm that all information you provide is accurate and complete. This includes the number and nature of items, the presence of stairs, lifts, long carries, restricted access, and any matters that could affect the time, cost, or safety of the service. If the information provided is incomplete or incorrect, we may revise the quotation, adjust the scheduled crew or vehicle, or cancel the booking if the work cannot reasonably be completed as agreed.

A booking may include a deposit or advance payment request, particularly for larger moves, longer-distance transport, or work requiring reserved time slots and staffing. Any deposit amount, if applicable, will be explained at the time of booking. We reserve the right to refuse or cancel a booking where we believe the job is unsuitable, unsafe, unlawful, or beyond the scope of our service, including where access conditions or item descriptions materially differ from those originally stated.

2. Quotations and Service Scope

Quotes are based on the details you provide and may be fixed-price or estimated, depending on the nature of the work. Unless expressly stated otherwise, any estimate is subject to change if the actual job differs from the information supplied. For example, additional charges may apply if there are more items than declared, extra waiting time, difficult access, parking delays, additional labour, or the need for specialist handling equipment. The man and van Greenwich service is intended to be flexible, but flexibility does not include unlimited labour or unplanned work outside the agreed scope.

We will normally use reasonable skill and care in providing the service and may assign suitable staff, vehicles, and equipment at our discretion. We may also make operational decisions necessary to complete the job efficiently and safely. If you request changes after booking, we may confirm revised pricing or revised service terms before proceeding. Any change to the job on the day may affect completion time and the final charge.

3. Payments

Payment is due in accordance with the terms agreed at booking or stated on the invoice. Unless we agree otherwise in writing, payment must be made on completion of the job, or in advance where a deposit or prepayment has been requested. We may accept bank transfer, card payment, cash, or another method we specify. We are not obliged to begin or continue work if payment terms are not met.

If your booking is charged by the hour, the minimum charge, call-out charge, and any waiting time policy will be made clear where possible before the job starts. Time-based charges generally begin when the team arrives at the agreed location or, if earlier, at the time agreed for the start of the service. Additional time spent due to access problems, parking issues, delays in readiness, or changes requested by you may be chargeable.

If payment is overdue, we may charge interest and reasonable costs incurred in recovering the debt, to the extent permitted by law. We may also suspend any future services until outstanding sums are paid. If any payment is reversed, disputed without proper cause, or fails due to insufficient funds, you remain responsible for the full amount due, together with any related fees or charges.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by providing notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether staff, vehicles, or materials have already been reserved. If you cancel after we have dispatched a team, arrived on site, or incurred costs in preparation for the job, you may be charged for reasonable losses, travel time, and any non-recoverable expenses.

Where a deposit has been paid, it may be non-refundable in whole or in part if cancellation occurs at short notice or if the booking cannot be fulfilled because of inaccurate information supplied by you. We may cancel or postpone a booking if there are safety concerns, severe weather, vehicle failure, road closures, staff illness, or any event beyond our reasonable control. If we cancel and no alternative date is agreed, any prepaid amount for undelivered services will normally be refunded.

5. Customer Responsibilities

You are responsible for ensuring that the premises, access routes, and items are ready for collection or delivery at the agreed time. This includes ensuring that goods are packed appropriately, fragile items are protected, and appliances are disconnected where necessary. You must arrange any permits, building permissions, parking arrangements, or access passes required for the job unless we have expressly agreed to do so.

You must not ask us to transport anything illegal, dangerous, prohibited, or likely to cause damage, injury, or contamination. You must tell us in advance if the load contains items that may require special handling, including heavy safes, pianos, large glass items, chemicals, or waste requiring compliance checks. If hidden hazards are discovered on arrival, we may refuse to continue or may revise the terms of service.

6. Liability and Insurance

We will take reasonable care of your items while they are in our possession, but our liability is limited as set out in these terms. We are not responsible for pre-existing damage, defects, inadequate packaging, or damage caused by items moving because they were not secured properly. Where you pack items yourself, you remain responsible for the adequacy of the packing unless damage is caused directly by our negligence.

We are not liable for loss or damage arising from information you provided that was inaccurate or incomplete, from delays caused by third parties, from traffic or road restrictions, or from circumstances outside our control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

If damage occurs and you believe we are responsible, you must notify us within a reasonable time and provide evidence of the issue. Any claim should be supported by photographs, descriptions, and, where possible, proof of value. We may inspect the item and may request the damaged goods be retained for assessment. Our total liability for any claim, other than where liability cannot be excluded, will be limited to the lower of the amount of the job or the value of the proven loss, subject to any applicable insurance policy terms.

7. Waste Regulations and Disposal

Where our service includes removal of waste, rubbish, unwanted items, or clearances, you agree that the waste is lawfully owned by you or that you have the right to authorise its removal. You must not include hazardous waste unless we have expressly agreed in advance and confirmed that we are authorised and equipped to handle it. Waste may include furniture, general household items, packaging, and similar non-hazardous materials, but not items that require specialist licencing or treatment unless specifically arranged.

We operate in accordance with UK waste regulations and expect all waste transfers to be lawful and traceable where required. We may decline any item that we reasonably believe is improperly described, contaminated, dangerous, or prohibited from carriage or disposal. If we remove waste on your behalf, you may be asked to confirm the type and source of the waste so that the transfer can be documented appropriately. You agree to cooperate with any reasonable compliance requirement connected to lawful disposal.

It is your responsibility to ensure that items presented as waste are not subject to ownership disputes, tenancy restrictions, or special disposal conditions. If you ask us to dispose of items that are later found to be unlawful to transport or dispose of, you may be responsible for any resulting fines, recovery costs, cleaning costs, or regulatory action to the extent permitted by law.

8. Delays, Access, and Performance

We aim to arrive within the estimated time window, but arrival times are not guaranteed unless expressly stated in writing. Delays may occur due to traffic, weather, vehicle breakdown, earlier jobs running over, access restrictions, or events outside our control. We are not responsible for consequential losses caused by delay, including missed appointments, lost business opportunities, or additional storage charges, unless the delay is caused by our proven negligence and such loss is recoverable under law.

If we are delayed by factors at your premises, including a locked property, absent key holder, blocked access, unsafe loading conditions, or incomplete preparation, waiting time may be charged. If the delay prevents us from performing the service within the planned schedule, we may move the booking to a later time or day, subject to availability and any additional costs reasonably incurred.

9. Refusal of Service

We may refuse, pause, or terminate the service if we reasonably believe continuing would be unsafe, unlawful, abusive, or impossible within the agreed terms. This includes situations where customers behave aggressively, where property conditions are dangerous, where there is a risk of injury, or where the load contains undeclared hazardous or prohibited goods. If service is refused because of your breach of these terms, you may still be charged for time, travel, and any costs already incurred.

We may also decline to move items that are structurally unsafe, excessively heavy for the agreed crew, or likely to cause damage to the property or vehicle. In such cases, we may offer an alternative arrangement, but we are not obliged to do so.

10. Title, Ownership, and Goods Left Behind

You confirm that you own the goods being moved or have authority to instruct us to handle them. We are not responsible for determining legal title unless specifically asked and able to do so. Any items left on premises, in storage, or in our vehicle after completion of the agreed service remain your responsibility unless we have agreed in writing to store them temporarily.

If items are inadvertently left behind in a vehicle or property under our control, you must notify us promptly. We will take reasonable steps to assist with recovery, but we may charge for additional time, travel, or re-delivery. We do not accept liability for items not disclosed to us at the time of booking or for valuables that were not identified before the service began.

11. Complaints and Dispute Handling

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so that we can investigate. Please provide clear details of the issue, including dates, times, and evidence where available. We will review complaints in good faith and may offer remediation, an explanation, a partial refund, or another fair resolution where appropriate. Making a complaint does not remove your duty to pay undisputed sums on time.

Any dispute should first be addressed informally and reasonably. If a matter cannot be resolved, either party may pursue formal legal remedies. The parties agree to act reasonably and to mitigate losses where possible. No waiver of a breach or delay in enforcing any right shall be treated as a waiver of any later breach or right.

12. Force Majeure

We are not liable for failure to perform, or delay in performing, any obligation where the failure or delay is caused by events beyond our reasonable control. These events may include extreme weather, fire, flood, strike action, civil disorder, accident, government restrictions, unexpected road closures, widespread transport disruption, or failure of utilities or communications. If such an event occurs, we will make reasonable efforts to resume performance or agree a revised arrangement.

13. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any provision conflicts with mandatory legal rights, the mandatory rights will prevail to the extent required by law.

14. General Provisions

Any failure by us to enforce a provision immediately does not mean that provision is waived. You may not transfer your rights or obligations under these terms without our written consent. We may transfer our rights and obligations where permitted by law, provided this does not materially reduce your protections. These terms form the entire agreement between you and us in relation to the booking, unless a separate written agreement states otherwise.

If you have agreed to any special arrangement, such as multi-drop delivery, long-distance transport, dismantling, reassembly, or waiting time, that arrangement will apply only to the extent set out in the booking confirmation or written correspondence. In all other respects, these standard terms remain in force.

By proceeding with a booking for Man With Van Greenwich, you acknowledge that you have read, understood, and accepted these Terms and Conditions and agree to comply with them throughout the provision of the service.