Man With Van Greenwich Terms and Conditions
These Terms and Conditions apply to all bookings made for our Man With Van Greenwich service and set out the basis on which we provide domestic and commercial transport, loading, unloading, and related moving services. By placing a booking, the customer confirms that they have read, understood, and agreed to these terms. If any part of these terms is unclear, it is the customer’s responsibility to ask for clarification before the booking is confirmed. These terms are designed to protect both the customer and the service provider and to ensure that every man and van Greenwich job is carried out fairly, safely, and efficiently.
In these terms, “we”, “us”, and “our” refer to the service provider operating the van and moving service, while “you” and “your” refer to the customer, sender, or person making the booking. These terms apply whether the service is arranged for a single item move, part-load transport, house clearance, furniture collection, or business delivery. Any special arrangement, including requests for waiting time, additional helpers, stair carries, or handling of fragile goods, must be agreed in advance and confirmed in writing where possible.
We reserve the right to amend these terms from time to time. The version in force at the time of booking will normally apply, unless a later written agreement states otherwise. If any clause is found to be unenforceable, the remaining clauses will continue in full effect. Nothing in these terms affects your statutory rights under UK law.
1. Booking Process
A booking for our Greenwich man with van service is only considered confirmed once we have accepted the request and provided a booking confirmation. Quotes may be given verbally, by message, or by email, but no quote becomes a binding booking until it is accepted by both parties. The customer must provide accurate details of the collection and delivery addresses, access conditions, item sizes, number of floors, parking restrictions, lifting requirements, and any time limitations. If the information supplied is incomplete or incorrect, we may revise the quote or refuse the job on arrival if the service cannot be performed safely or reasonably.
The customer must ensure that all items to be moved are properly identified and that any special requirements are communicated before the move date. This includes fragile items, high-value possessions, awkward furniture, appliances that require disconnection, and any goods that need dismantling or reassembly. Our van and man Greenwich service is based on the information you provide at the time of booking, so significant changes may affect pricing, timing, and availability. We may also ask for photographs, dimensions, or other details to help assess the work accurately.
We do not guarantee exact arrival times unless specifically agreed in writing. Time slots are provided as estimates and may be affected by traffic, weather, loading conditions, access issues, or prior delays. If our driver or crew is unable to reach the property due to circumstances beyond our control, we will make reasonable efforts to re-arrange the service. However, any additional waiting time, re-delivery, or return journey may be chargeable. The customer must be present, or have an authorised representative present, at the agreed collection and delivery points unless otherwise arranged.
For all man with a van Greenwich bookings, the customer is responsible for ensuring that the items are ready to be loaded at the agreed time. Unless we have agreed to packing services, the customer must ensure that goods are packed securely, labelled where needed, and suitable for transit. We may refuse to transport items that are unsafe, inadequately packed, or likely to cause damage to other property. Any refusal made for safety reasons will not constitute a breach of contract on our part.
We may at our discretion decline a booking or stop work at any stage if the conditions are unsafe, unlawful, abusive, or materially different from those originally described. This includes, for example, inaccessible premises, excessive carrying distances not disclosed in advance, hazardous materials, or situations where the vehicle cannot legally or safely park. In such circumstances, the customer may still be charged for time spent, travel already undertaken, or any costs reasonably incurred.
It is the customer’s duty to confirm that entry, access, parking, permits, and any building restrictions are in place for both collection and delivery addresses. If loading or unloading cannot proceed because of poor access, security restrictions, or unavailability of keys, the service may be delayed and additional charges may apply. The customer should also ensure that all paths, lifts, stairways, and doorways are available for use at the scheduled time. We cannot accept liability for delays or missed delivery windows caused by access issues not disclosed beforehand.
2. Payments
All prices are quoted in pounds sterling unless stated otherwise. The final price may be based on an hourly rate, fixed fee, mileage, load size, number of crew members, or a combination of these factors. Where a quote is given as an estimate, the final amount may change if the work takes longer than anticipated or if the service requested differs from the original description. The customer agrees to pay the agreed charges in full, including any extras that arise from waiting time, additional stops, congestion, tolls, parking charges, or extra labour requested on the day.
Payment terms will be confirmed at booking. We may require a deposit, partial payment in advance, or full payment before unloading, depending on the nature of the job. Unless otherwise agreed, payment is due immediately upon completion of the service. We accept only the payment methods that we confirm in advance. If a payment is declined, reversed, or delayed, the customer remains liable for the full amount due and for any reasonable costs associated with recovery. Any overdue balance may incur interest or collection charges to the extent permitted by law.
Discounts, special offers, or promotional rates are only valid if they are expressly stated as part of the booking confirmation and may be withdrawn if the booking details change. Any price estimate provided before inspection is based on the information supplied by the customer and is not a guarantee if the actual job proves more complex. The customer should not assume that packing materials, dismantling, reassembly, or disposal are included unless clearly stated. Invoices, where issued, should be paid by the date shown on the invoice.
3. Cancellations and Rescheduling
If you need to cancel your booking for our van with man Greenwich service, you must notify us as soon as possible. Cancellation rights may depend on how far in advance the cancellation is made, whether work has already started, and whether costs have been incurred. If we have reserved time, allocated staff, or travelled to the job location, we may charge a cancellation fee or call-out fee. Any deposit paid may be retained, in whole or in part, to cover administrative costs, lost availability, or wasted travel time, where permitted by law.
Where you request a change to the collection date, delivery date, access time, or service scope, we will try to accommodate the change, but rescheduling is subject to availability. If a new booking date requires a different vehicle size, more labour, or additional time, the price may be adjusted accordingly. In the event that we must cancel due to vehicle breakdown, severe weather, illness, or other unavoidable circumstances, we will notify you as soon as reasonably possible and may offer an alternative date or refund any prepaid amount for the cancelled portion of the service.
If the customer is not present, does not provide access, or is unable to proceed at the agreed time, we may treat this as a late cancellation or failed attendance and charge accordingly. This applies where the customer fails to obtain necessary permissions, keys, parking access, or building entry. We are not responsible for losses arising from missed appointments where the cause is the customer’s failure to be ready or to provide accurate information. Our aim is to be flexible, but repeated changes, delays, or cancellations may result in refusal of future bookings.
4. Liability and Customer Responsibilities
We will use reasonable care and skill when carrying out all agreed services, including lifting, loading, transporting, and unloading goods. However, the customer acknowledges that moving services involve inherent risks, particularly where items are heavy, fragile, valuable, or awkward. Our liability is limited to the extent permitted by law. We are not responsible for damage caused by pre-existing defects, inadequate packing, hidden weaknesses, normal wear and tear, or items that are not suitable for transport in the condition supplied.
The customer is responsible for ensuring that all items are adequately packed and protected unless we have expressly agreed to provide packing services. Fragile goods, glass, artwork, electronics, and similarly sensitive items should be transported only in suitable packaging. We may advise on the handling of such items, but any final decision to proceed remains the customer’s responsibility. If the customer asks us to move items that appear unsafe or likely to break, we may refuse or request a written waiver before proceeding, subject always to legal limits.
We do not accept liability for loss or damage to items that are not declared at booking, items of exceptional value unless agreed in writing, or contents left inside furniture, drawers, boxes, or appliances if the customer has failed to empty them. The customer should remove loose items, secure doors and lids, and disconnect appliances safely before collection if not included in the agreed service. Any claim for damage or loss must be reported within a reasonable time and, where possible, before the vehicle leaves the delivery point. We may require evidence, photographs, or proof of value to assess any claim.
5. Waste Regulations and Prohibited Goods
Our man with a van in Greenwich service may include removal of unwanted items only where this has been agreed in advance and where the items may lawfully be transported or disposed of. The customer must comply with all applicable UK waste laws and regulations, including requirements relating to waste transfer, duty of care, and lawful disposal. We do not carry out illegal dumping, fly-tipping, or unauthorised waste collection. If a job includes waste removal, the customer may need to provide accurate descriptions of the waste type and quantity so that the correct disposal method can be arranged.
The customer must not ask us to transport hazardous, illegal, or restricted goods unless we have expressly agreed and are legally able to do so. This includes, without limitation, chemicals, asbestos, pressurised containers, fuel, oils, medical waste, firearms, explosives, controlled drugs, and any item prohibited by road transport law. We also reserve the right to refuse items that are likely to contaminate the vehicle, cause harm to personnel, or breach environmental regulations. If prohibited items are discovered, the service may be suspended and any resulting costs charged to the customer.
Where waste is removed as part of an agreed service, the customer confirms that they have the legal right to dispose of the items and that the waste does not include stolen, counterfeit, or unlawfully held goods. The customer is responsible for accurate declaration of the waste type and for any permits or consents required at the point of collection or disposal. If we reasonably suspect that a load has not been declared accurately, we may refuse transport, segregate the goods, or report the matter to the relevant authorities where required by law.
Any packaging, rubble, furniture, or general waste handled under our service will be managed in accordance with applicable environmental and transport rules. We may charge additional fees for disposal, processing, sorting, recycling, or loading of mixed waste. We are not liable for fines, penalties, or enforcement action arising from inaccurate waste descriptions provided by the customer. If a collection requires documentation, the customer must cooperate fully and provide the information needed to complete the lawful transfer of waste.
6. General Service Conditions
We may use subcontractors, assistants, or alternative vehicles where necessary to complete the service efficiently, provided the overall standard of service remains reasonable. Any property moved on behalf of the customer remains at the customer’s risk once loaded, except where damage is caused by our proven negligence. The customer should inspect items at delivery where possible and note any concerns immediately. Failure to inspect promptly may make later claims more difficult to verify, though it does not remove your legal rights.
Our Greenwich man with a van service is intended for lawful and legitimate transport purposes only. We may refuse to carry out any instruction that would require unlawful conduct, unsafe lifting, or misleading description of goods. The customer must ensure that they have authority to request the move and, where necessary, permission from landlords, managing agents, employers, or other relevant parties. We are not responsible for disputes between the customer and third parties over ownership, access, or permission to move items.
Any delay caused by traffic, road closures, weather, breakdown, or circumstances outside our control will not normally entitle the customer to compensation. We will, however, aim to minimise disruption and keep the customer informed where practical. In no event will we be liable for indirect losses such as loss of profit, missed business opportunities, rental costs, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
7. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer, nothing in these terms removes any protection you may have under applicable UK consumer legislation. We encourage informal resolution of disputes wherever possible before either party takes formal action.
If any dispute arises regarding the interpretation or application of these terms, the parties should first seek to resolve the matter in good faith. Where a complaint concerns payment, damage, timing, or service quality, we may ask for written details and supporting evidence so the matter can be reviewed fairly. Any delay in enforcing a right under these terms does not mean that right is waived. These terms create a clear basis for a professional man with van Greenwich arrangement and help ensure that services are delivered consistently and lawfully.
By confirming a booking, the customer acknowledges that they have reviewed these terms and agree to be bound by them. These terms form part of the contract between the customer and the service provider together with the booking confirmation and any written amendments agreed by both parties. If there is any inconsistency between a quote and these terms, the booking confirmation and any specific written agreement shall take precedence to the extent of the inconsistency.