Man with Van Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Greenwich provides man and van and removal services. By making a booking, you agree that you have read, understood and accept these Terms and Conditions. They apply to all services supplied by us to consumers and business customers unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions the following words have the meanings given:

Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

Services means any man and van, removal, delivery, collection, packing, loading, unloading, or related services provided by us.

Vehicle means the van or other vehicle supplied by us to carry out the services.

We, us, our means Man with Van Greenwich.

You, your means the customer booking and paying for the services and any person on whose behalf the booking is made.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including collection, transport and delivery of furniture, personal belongings, household goods, office equipment and similar items. Our services may include loading and unloading items at specified locations and times agreed in advance.

We reserve the right to refuse the carriage of any item that we consider unsafe, unlawful, excessively heavy, not suitably packed, or likely to cause damage to the vehicle, our staff or to other goods.

3. Booking Process

3.1 Bookings may be made by you through our booking channels as advised from time to time. You must provide accurate information about the collection and delivery addresses, access conditions, floor levels, parking arrangements, the nature and quantity of the items to be moved, and any special handling requirements.

3.2 Your booking is an offer to purchase services from us in accordance with these terms. The Agreement is formed only when we confirm acceptance of your booking and provide you with a booking confirmation or quotation acceptance.

3.3 All bookings are subject to the availability of vehicles and staff. We may decline a booking or suggest an alternative time or date where necessary.

3.4 If any information you give us at the time of booking is incorrect or incomplete, we may adjust the quotation, apply additional charges, or in serious cases, refuse to carry out the work if it would not be safe or reasonably practical to do so.

4. Quotations and Charges

4.1 We may provide a quotation based on the details supplied by you. Quotations may be based on an hourly rate, a fixed price, or a combination of both. Any quotation is valid only for the period stated on it or, if no period is stated, for 30 days from the date of issue.

4.2 Quotations normally include the use of a vehicle, driver and, where specified, additional staff for the agreed period or for the agreed job. Quotations do not include any parking fees, congestion or toll charges, charges for restricted access or waiting time not disclosed at the time of booking, or any additional services not originally requested.

4.3 We reserve the right to increase the charges in the following circumstances:

a. You request additional services or changes to the work after the booking is confirmed.

b. The work takes longer than estimated due to reasons beyond our control, such as delays in gaining access to the property or waiting for keys.

c. There are additional items not disclosed at the time of booking, or the volume, weight or difficulty of the work is greater than described.

d. There are unusual access issues, such as long carrying distances, stairs or lifts not mentioned at the time of booking.

5. Parking and Access

5.1 You are responsible for arranging suitable parking for the vehicle at all collection and delivery locations and for ensuring compliance with local parking regulations.

5.2 Any parking fines or penalties incurred because of inadequate arrangements or instructions from you may be added to your final bill. We will make reasonable efforts to park legally and safely but rely on your information and arrangements.

5.3 You must ensure that we have safe and reasonable access to the property and that common areas and stairways are clear. If access is restricted, causing delays or additional work, we may apply further charges.

6. Customer Responsibilities

6.1 You are responsible for:

a. Ensuring that all items to be moved are ready for transport when we arrive, unless packing services have been agreed.

b. Packing your goods securely and appropriately where you have chosen to do your own packing.

c. Ensuring that any appliances are disconnected, defrosted and drained prior to removal.

d. Removing valuable, fragile or personal items you wish to transport yourself.

e. Obtaining all necessary permissions, permits or consents for access, loading and unloading.

6.2 You or a nominated representative should be present at collection and delivery locations to guide our team, confirm items to be moved and sign any relevant documentation.

7. Payments

7.1 The price payable for the services will be as set out in the quotation or booking confirmation, subject to any adjustments under these terms.

7.2 We may require a deposit at the time of booking, which may be a fixed amount or a percentage of the estimated total. The deposit is payable by the methods we make available from time to time.

7.3 Unless otherwise agreed in writing, the balance of the payment is due on completion of the job or at the end of the booked time period. For hourly rate bookings, time is usually charged from departure from our base or previous job until completion, including travel time, with a minimum charge as advised.

7.4 If payment is not made when due, we may refuse to unload the vehicle until payment is received, or we may place the goods into storage at your cost until payment is made. We also reserve the right to charge interest on late payments at the statutory rate.

8. Cancellations and Changes

8.1 If you wish to cancel or change your booking, you must notify us as soon as possible. Cancellation charges may apply depending on how much notice you provide.

8.2 As a general guide, where a booking is cancelled by you:

a. More than 7 days before the scheduled date, any deposit paid may be refunded, subject to a reasonable administration fee.

b. Between 48 hours and 7 days before the scheduled date, we may retain part or all of the deposit to cover lost bookings and administration.

c. Less than 48 hours before the scheduled date, we may charge up to the full quoted amount, particularly where we are unable to reassign the slot.

8.3 If you change the date, time or nature of the service, this will be subject to availability. We may treat substantial changes as a cancellation and new booking.

8.4 We may cancel or postpone a booking in the event of circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, road closures, illness or accidents. In such cases we will offer an alternative date or, where not possible, a refund of any deposit paid. We will not be liable for any consequential losses arising from such cancellation or postponement.

9. Excluded and Hazardous Items

9.1 We do not carry:

a. Explosives, flammable or hazardous substances, including gas cylinders, paint, solvents and fuel.

b. Illegal goods, stolen property or items that are unlawful to possess or transport.

c. Animals, live plants that are not suitably contained, or perishable foods.

d. Cash, jewellery, watches, precious metals, securities, important documents or similar valuables unless specifically agreed in writing.

9.2 If we discover that excluded or hazardous items have been given to us without our prior consent, we may remove, refuse to transport, or dispose of such items and may charge you for any costs, loss or damage incurred.

10. Waste and Rubbish Regulations

10.1 We are not a waste disposal company and do not remove general household or commercial rubbish as part of standard man and van or removal services.

10.2 We may, at our discretion, agree to take certain unwanted items to an authorised waste or recycling facility, provided this is arranged in advance. Additional charges will apply for this service, including any fees charged at the facility.

10.3 You must not request that we dispose of items illegally, such as fly-tipping or leaving items in unauthorised locations. We will refuse any request that would breach environmental or waste disposal regulations.

10.4 If you supply items to us for disposal, you confirm that you own those items or have authority to dispose of them. You remain responsible for ensuring the items are suitable for lawful disposal.

11. Liability and Limitations

11.1 We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods is subject to the terms below.

11.2 We are not liable for loss or damage to goods arising from:

a. Your failure to pack items properly where you have chosen to pack them yourself.

b. Inherent defects, characteristics or fragility of the goods.

c. Fair wear and tear, or deterioration that occurs despite our reasonable care.

d. Your failure to secure appliances, drawers, doors or other moving parts.

e. Handling of items against our advice or where we have warned that moving an item may cause damage.

11.3 We are not liable for any indirect or consequential loss, including loss of profits, loss of income, loss of use or loss of opportunity, arising from delay, damage, loss of goods or other breach of this Agreement.

11.4 Our total liability for loss or damage to goods, however caused, shall not exceed a reasonable estimate of the value of the goods moved on the day of the service, subject to any specific limits notified to you at the time of booking. You are advised to arrange your own insurance if the value of your goods is high or if you require wider cover.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Delays and Timekeeping

12.1 We will make reasonable efforts to arrive at the agreed time, but specified times are estimates only. Traffic conditions, roadworks, accidents and other events may cause delays.

12.2 We are not liable for any losses you incur due to late arrival or delays, such as lost earnings or penalties from third parties. If we are significantly delayed, we will contact you where possible and agree a revised start time or alternative solution.

13. Claims and Complaints

13.1 Any loss of or damage to goods that you believe is our responsibility must be reported to us in writing as soon as reasonably possible and no later than 7 days after the date of the service, giving full details of the alleged damage.

13.2 You must allow us a reasonable opportunity to inspect any damage and, where appropriate, to arrange for repair or replacement. You should not dispose of damaged items without our consent.

13.3 If you have a complaint about any aspect of our service, you should raise it with us promptly so that we can attempt to resolve it. We aim to handle complaints fairly and in good faith.

14. Insurance

14.1 We maintain insurance cover appropriate for our business. The extent of this cover and any limits or exclusions may be provided upon request.

14.2 Our insurance does not replace your own contents or business insurance. You remain responsible for ensuring your goods are adequately insured for removal and transport, especially for high value items.

15. Subcontracting

15.1 We may use subcontractors or partner companies to carry out all or part of the services. Where we do so, we will remain responsible for the performance of the services under this Agreement.

15.2 You agree that subcontractors engaged by us shall have the benefit of these Terms and Conditions in respect of any claim arising from the services provided.

16. Data Protection and Privacy

16.1 We will collect and use personal information provided by you in order to process your booking, deliver the services and manage our relationship with you.

16.2 We will handle your personal information in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected, or as required by law.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the law of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services supplied.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether written or oral.

18.4 We may amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you make the booking, unless otherwise agreed in writing.