Man with Van Greenwich Privacy Policy

This Privacy Policy explains how Man with Van Greenwich collects, uses, stores and protects personal data relating to customers and prospective customers in the Greenwich area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man with Van Greenwich to customers within the Greenwich area, whether you contact us online, by phone, or in person.

Data Controller

Man with Van Greenwich acts as the data controller for the personal data described in this Privacy Policy. As data controller, Man with Van Greenwich determines the purposes and means of processing your personal data in connection with the provision of removal, transport and related services in the Greenwich area.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or contact us for a quotation or enquiry.

Identification and contact data such as your name, postal address, service address, email address and any other contact details you choose to provide. Booking and service data such as details of the services you request, pick up and drop off locations, property access information relevant to the move, dates and times of bookings, and any special instructions you provide to us. Communication data such as information contained in enquiries, complaints or feedback that you send to us, including the content of emails, online contact forms or written correspondence. Payment-related data such as information necessary to process payments for services, for example payment confirmations or transaction references. Where payments are processed by external payment providers, we do not receive or store your full card details.

Usage and technical data may be collected when you visit our website, such as IP address, browser type, general location derived from IP, and information about how you navigate and interact with our site. This type of data may be collected through cookies or similar technologies where legally permitted and subject to your preferences.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main purposes for which we use your data and the corresponding lawful bases are set out below.

To provide quotations and respond to enquiries. When you contact us to request a quote or information about our services, we process your contact and enquiry data on the lawful basis of taking steps at your request prior to entering into a contract. To perform a contract for services. When you book a service with Man with Van Greenwich, we process your identification, contact, booking and service data as necessary for the performance of our contract with you, including arranging and carrying out the move or transport service and communicating with you about it.

To comply with legal obligations. We may process certain data where necessary to comply with our legal obligations, for example for accounting, tax records, or responding to lawful requests from public authorities. To pursue legitimate interests. In some circumstances we process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include using data to manage and improve our services, handle customer queries and complaints, prevent fraud or misuse of our services, and maintain accurate business records.

With your consent. Where required by law, we may rely on your consent to process certain data, for example in relation to optional cookies or direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In most cases, customer and booking records will be retained for a period that reflects limitation periods for potential legal claims and mandatory record-keeping obligations. After the relevant retention period expires, data will be securely deleted or anonymised so that it no longer identifies you.

Where we rely on your consent and you withdraw that consent, we will stop the related processing and, where appropriate, delete the data or move it to a suppression list so that we can respect your choice going forward.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to support the operation of our business and are only permitted to process your data in accordance with our instructions and applicable data protection laws.

Categories of processors may include providers of IT and hosting services used to store our records and operate our website, payment service providers who process transactions, and customer management or booking systems used to organise and manage our services. We take reasonable steps to ensure that all processors provide appropriate technical and organisational measures to protect your data.

We may also share personal data where necessary with professional advisers such as accountants or legal advisers, and with public authorities or law enforcement bodies where we are legally required or permitted to do so. We do not sell or rent your personal data to third parties.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored on servers located outside these territories, we will ensure that appropriate safeguards are in place to protect your personal data. These may include using service providers in countries that have been deemed to provide an adequate level of data protection or implementing standard contractual clauses or equivalent safeguards required by data protection law.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training and regular review of our security arrangements.

However, no method of transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You should also take care when providing personal data, especially over open networks.

Your Data Protection Rights

As a data subject under the UK General Data Protection Regulation and related laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data together with information about how we process it. Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing. Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or other service materials. We may need to verify your identity before responding to certain requests to protect your data.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Scope and Updates to This Policy

This Privacy Policy applies to all Man with Van Greenwich customers and prospective customers located in the Greenwich area who use or enquire about our services. By engaging with us, you acknowledge that you have been provided with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will always be made available through our usual communication channels. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.